People were great. They just didn't have the car we wanted in stock.
We were looking for a Genesis GV80 and having a hard time finding what we were looking for. We found one at this dealership unfortunately we are in VA. Our sales person, Tinoush, helped us make it happen. He was very attentive to the situation and kept us informed through the entire process, we can highly recommend Tinoush!
Our Sales advisor Tinoush was fantastic! He was very courteous, fast, and efficient. He provided great customer service and he also followed up with us by phone to make sure everything was ok. I highly recommend making an appointment with him!
I worked with Tinoush Kavandi on an out of state online purchase. He was very helpful in making the process as seamless as possible. He was transparent with pricing and easily available. He also helped arrange transport of the vehicle which arrived just as advertised.
Perry and the whole team were excellent in helping us get a car. They were responsive to messages. We requested a video walk-around and they sent it over right away. The buying experience was seamless and quick. Highly recommended!
Best experience I have had in buying or leasing a vehicle. Sales associate (Perry Gentile) very knowledgable, informative and (very important) helpful in follow-up in navigating the features that were new to me in a new Tucson plug-in hybrid. Highly recommended.
I've had nothing but the best experience with Westlake Hyundai even though I was very difficult to deal with. I found the car online, reached out to Westlake and started chatting with them about the car. I'm from Nevada so I had a lot of questions before I decided to book a flight to come and see it. Tinoush, who was the representative dealing with me, was so helpful. He answered all my questions and sent many videos of the car so I knew exactly what it looked like before I came in. We negotiated the price over ...
I visited over 15 different dealerships from Oxnard to Glendale to Huntington Beach (and anything in between), including dealerships of other car models. I had some horrible experiences and some good ones, but Perry at the Hyundai Westlake Village was absolutely outstanding! He really made me feel comfortable and at ease. He was so approachable, patient and friendly! He made the whole process smooth, easy and at the end I got an amazing deal and a beautiful car. Perry went above and beyond to find the model, color and price I wanted even though they didn’t have that color at ...
Very pleased with my buying experience. My salesman, Kyle Diez, was very knowledgeable and helpful in selecting the right vehicle that fit my needs and explaining all the features of my new Santa Fe suv. Will definitely recommend this dealership to family and friends!! Great vehicle and a fair price..
Bought a 2018 Honda CR-V from Westlake Hyundai - Tinoush Was the Best! I recently bought a 2018 Honda CR-V from Westlake Hyundai, and I wanted to share my experience with others. I was looking for a reliable car that would be perfect for my job as a personal trainer. I needed a car with great gas mileage, reliability, and cargo space. I was referred to Tinoush by a friend, and I'm so glad I was. He was the best salesman I've ever dealt with. He was knowledgeable about the cars, he was patient with me, and he never pressured ...
I obtained my 2018 G80 from them and was super impressed by the friendliness of the staff and the quality of Service provided. Truly a good experience with them.
best experience getting a vehicle. fair, transparent. no games, great communication. and went above and beyond to help us get the exact car we wanted. Elliott and Steve were amazing.
The mechanic that worked on my car fixing a recall issue did a fabulous job, and gave a little extra care. My customer service rep, Kim took care of me from start to finish on a second visit. Excellent!
Westlake Hyundai is the best. This is our 3rd Hyundai, but our first since ownership changed and.this was by far the best experience. White glove service from top to bottoms. If go to the dealership, be sure to ask for Mike. He’s a really nice and down to earth guy. Plus he’s not pushy. That is rare in this industry. He’s even checked in on me a few times after I made the purchase to make sure I was happy and fully satisfied with my purchase and that I was getting the mpg I was hoping ...
I had a pleasant experience at this dealership. I brought my car to service and right away I was approached and asked what I needed help with. The entire team was very nice. They took my car in and within two hours I received a call that my car was ready. I was surprised at how quick they serviced my car. They were nice enough to even wash my car and have it ready when I came back to pick it up. I highly recommend this dealership to anyone and I plan on servicing my car here again.
I cannot recommend this dealership enough. If I could give more than 5 stars I would. Blandon, our sales rep was 5+ stars as well. He was extremely helpful and courteous. I will recommend this dealership to my family and friends. My daughter already plans to buy her next car from Blandon. Thank you for the smooth process and the wonderful service.
Ask for Blandon as he is efficient and friendly and will find what you are looking for. He is knowledgeable and listens effectively and answers questions thoroughly. A truly relaxing buying experience.
We recently swapped both our cars for Hyundai SUVs. We started first with my husband’s car and were greeted by Fernando Armado. He was extremely patient and answered all our questions and let us test drive three different cars to find one we liked. We texted him a day later to change my car and he spent two days texting us and finding the exact car I wanted. Highly recommend working with Hyundai and Fernando.
Ziya Alas was a wonderful dealer! I had some credit issues and he explained everything to me and definitely tried his hardest to figure things out for me. Got in a wonderful car! Was just an amazing person! Thank you lots!
The Service Manager, Kenny, is very friendly and helpful. He made sure that issue with our vehicle was finally resolved.
The care we received today was above and beyond... Thanks 😊
Great service, great price and available of the Santa Cruz.
Just went to get a part for my car they had it in stock quick in and out
A nice clean place with a good service center and lots of cars to view. lease, or purchase.
Quick service, nicely done overall! Crew and representative/advisor are really nice and helpful.
Friendly, knowledgeable, good amount of inventory (unlike other similar dealerships). Nice facility! Would recommend!
Best buying experience. No nonsense deals.
We are long-time Hyundai owners. This was our 4th Hyundai and my parents have owned several. Westlake Hyundai was professional, friendly, helpful and not pushy. Our salesperson, Michael was exceptional and the finance department made the transaction easy.We will return there for our next Hyundai purchase.
I was a longtime sceptic of the Hyundia until recently. The service Dept was exceptional and the price was unbelievable. I felt like I had stepped back in time. They really go out of their way to please their clientele. You will be happy with a Hyundai and even happier with westlake dealership.
I had the pleasure of working with Steve Garcia I made my purchase entirely over phone texting, Steve answered all of my questions and his follow through and follow up were impeccable thank you Steve for all your help purchasing my absolutely beautiful G70 3.3 , also I’d like to thank Julie Warr in the finance department for checking in on me and getting it all done , you guys are absolutely amazing.
The Service is great. THe only problem I have is with the instructional pamphlet for the car. A screen used to tell me Mileage no longer does. The booklet is confusing and doesn't answer simple question.
Not once, not twice, not three times, not four times, but ALWAYS, receiving royal & loyal service at Westlake Hyundai in addition the BESTEST PRAISE, to 'Debbie's ', my trusting worthy service Representative.
Service was really perfect in dealing with insurance adjusters.. Grrr. Thank you Debbie and crew.
Joe Rainone helped me with my mechanical issue at hyundai! He was professional, courteous, and so helpful. I would highly recommend going to this hyundai.
would highly recommend Westlake Hyundai service center for any repairs. Knowledgeable, trustworthy , professional staff. Debbie and the entire service team were great.
I wouldn't bring my Hyundai anywhere else.
Chris and Donna did a GREAT job for me and my Tuscan!
Friendly and helpful staff, transparent and up front about all charges that I will in-cure, quality service and done in a timely manner.
Professionalism of Staff!
Sal was awesome to work with and even delivered the car that night! You can't beat that kind of service. I'm really happy with my Sonata. Thank you so much.
Wonderful people that truly cared about my needs and wants. This is the second vehicle I have bought from Fernando Amador and I am again 100% satisfied. He went above and beyond to make sure I had everything and then some. He listened to what was important for me and was very communicative about what it would take to get it. Then Julie in finance made everything so easy, she was thorough but also fast. I felt like everyone was on my side, which is not the experience I usually hear about car shopping. Every question, every concern was answered so ...
Debbie in the service department was such a pleasure to work with!! After having a really bad experience with a Hyundai Equus I purchased from Subaru across the street (BUYER BEWARE DO NOT BUY FROM SUBARU, WESTLAKE) she turned my bad experience into a great one! Last year the thieves across the street sold me the Equus with a great deal of problems - resulting in a new transmission & almost 10k worth of replacement parts / labor! Now, just over year later, Subaru wouldn’t fix my car even though I bought a bumper to bumper warranty! They essentially told ...
Phenomenal customer service!
I waited for my car. They said it would be an hour and half, and it was. Even a car wash...happy camper.
Was looking for a used Subaru but was able to step into something brand new with the help of Reggie, phenomenal energy and great service, thanks again!
I had a great experience working through my car buying process with Reggie! Thank you guys again!
Sal Sánchez!!!! Great customer service, no pressure service, very pleasant to work with! We are new owners of the 2022 Hyundai Tuscan and very happy about the purchase and our experience!
James Pugliese was excellent. He was knowledgable, considerate, helpful, and efficient. Made the process easy, our best purchasing experience yet! I highly recommend.
FIRST RATE SERVICE. FAST AND COURTEOUS. HIGHLY RECOMMEND THIS DEALER
I have applied online and never received any response. I started the chat and I was told someone will get back to me. But no one did! Eventually I went old school and called and visited the dealership. Everything went smoothly and leased a car. Happy with the deal as advertised special.
Sales and Representative was the best ever. Sal and John are super awesome. I will be writing them both in for President of the US on my next balllot. Your the best. Cheryl K.
Great as well usual,Fast and Friendly
Truly one of the best experiences I have ever had at a dealership. No games and BS like other dealerships. Salesman James was extremely helpful and definitely made the experience easy and amazing. Was looking for a 2021 Elantra N and most places were offering crazy prices. James and the GM made me an offer I couldn’t say no to even though I was 100% ready to make a decision. Great service and everyone was extremely helpful including the other employees and financial advisor. Easily the go to spot for Hyundai or Genesis vehicles.
Laura was exceptionally amazing by providing the best service!
Whereas we thought that it would be a drawn out process to purchase our Santa Fe, requiring us to visit multiple dealerships, it was clear within minutes of our first meeting with Mickhail, the salesman, that he was very friendly and extremely knowledgable about the the vehicles he was showing us. After determining our wants and needs he didn't miss a beat in showing us a few different vehicles and giving a quick overview of what each vehicle had to offer. Once we decided on the vehicle we wanted, the process to help us decide whether to lease or ...
Was treated with respect and consideration from start to finish.
They are remodeling. Very good service
After 2 hyundai dealerships at the Valley that gave horrible service , first scratch my car the second try to sale me tires for 4 month old car when the problem of tire sensor was displayed on the screen ... finally good and responsible dealership that taking a good care of your car , the front desk polite and professional , the service department manager and crew professional and responsible and if they doing mistake they doing everything to make sure they fix it properly and trying to do the best for you to be satisfied ( wich not that obvious for the other dealerships ) , highly recommended ...
They were so helpful and friendly. It was a pleasant car buying experience with no pressure. They went above and beyond to problem solve some challenges. Would definitely recommend this dealership.